1. Free plan
The Free plan costs nothing, so no refund is applicable.2. Monthly memberships (Detective Plus)
You can cancel anytime; cancellation stops future billing but we don't refund the current billing period already paid for.3. Annual memberships (Detective Master)
If you cancel within 14 days of purchase or renewal and have solved fewer than 5 cases in that period, we'll issue a full refund. After 14 days, refunds are prorated at our discretion.4. Book purchases
Printed books are sold and fulfilled by Amazon; refunds and returns follow Amazon's own return policy for your marketplace.5. How to request a refund
Email support@murdsearchmysteries.com with your account email and reason for the request. We aim to respond within 3 business days.6. Chargebacks
Please contact us before filing a chargeback with your bank — most billing issues can be resolved directly and faster.